Support & Help Center
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Watch step-by-step guides for every feature
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Read articles about hypnotherapy and best practices
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Get in touch with our support team for assistance
Video Tutorials
Frequently Asked Questions
Common Issues & Solutions
Audio Won't Play
• Check your internet connection
• Try refreshing the page
• Ensure you're signed in (for private sessions)
• Check browser volume and permissions
• Try downloading the audio file for offline playback instead
Script Generation Failed
• Verify you have enough credits or an active Premium subscription
• Check that your description is clear and appropriate
• Try refreshing and generating again
• If the issue persists, contact support with your script ID
Not Enough Credits
• Purchase additional credits in account settings
• Upgrade to Premium for monthly credits
• Premium: 200 credits/month
• Credits reset on your billing cycle date
Can't Find My Audio
• Check your Library for all your sessions
• Audio generation can take 2-5 minutes to complete
• Look in the script editor for generation status
• Use the search feature to find specific sessions
Still Need Help?
Can't find what you're looking for? Our support team is here to help you get the most out of Hypnothera.